It means the piece isn't made yet — you're reserving it, and we make it just for you. Pre-order items generally take at least 4–weeks to arrive, since they're crafted after you order rather than pulled from a shelf.

Pre-orders for our AW2026 knitwear collection open this August — join our mailing list to be the first to know the exact date.

You can request a cancellation as long as we haven't started or shipped it yet, though a 5% hold-back fee applies (we're charged transaction fees the moment you order, and those aren't refunded to us). Once we've purchased materials for your piece, it can't be cancelled.

Exactly what it sounds like — the piece already exists, sitting here in Calgary, ready to go out the door. No 2–4 week wait; it ships as soon as we can pack it up.

Check the "Ready to Ship" filter on our shop page, or look at the product page directly — if a piece offers both options, you'll see it noted on the listing itself.

Canada-wide, from our home base in Calgary, Alberta. International shipping can be arranged directly with us — just reach out first.

We use flat, graded rates based on how far you are from us — partly to keep things simple, partly because we think it's worth knowing (and weighing) the real cost, including the environmental cost, of shipping something across the country.

If it's Ready to Ship, just the transit time once it leaves us. If it needs to be made, plan on about 4–weeks total. Need it sooner? Message us — we'll always try for a rush order.

Not as a standard checkout option yet, but reach out and we'll see what we can work out.

Yes, and it's free. Pick up from Maude Kids Decor, #101, 1812 4 Street SW, seven days a week:

Monday 10–6 · Tuesday 10–6 · Wednesday 10–6 · Thursday 10–7 · Friday 10–6 · Saturday 10–5 · Sunday 10–4

Available for a flat rate, calculated at checkout.

Non-sale items in new, unused condition can be returned within 14 days of delivery for a refund of the purchase price (shipping and handling excluded). You'll cover return shipping unless the item arrived damaged or defective. Please contact us before sending anything back — we can't accept unsolicited returns.

Don't accept a visibly damaged package if you can help it — refuse the delivery and note it with the carrier. If damage shows up after opening, email photos of the product and packaging to hello@meliamcdermott.ca within 48 hours of delivery, with your order number in the subject line.

Let us know within 14 days — we'll ask for photos, then send a prepaid return label so you can exchange it or get a full refund.

Almost certainly not. Everything we make is handmade with natural materials, so small variations in colour, shape, or texture are part of the piece, not a flaw.

Yes — and Melia herself has a hand in nearly every piece. Product listings note exactly how each piece was made.

Natural materials, always. The idea is that when you're done with something, it can be passed along or returned to the earth — never a landfill.

Sourced, not made by us — we hunt down secondhand pieces we love and tell you as much as we can about them, since we believe in being upfront about where things come from.

Email hello@meliamcdermott.ca or use the contact page — we aim to respond within 1–2 business days.